An Exploratory Analysis of Information and Knowledge Management Enablers in Business Contexts

This chapter explores the factors limiting organizational information and knowledge management (IKM) through the perceptions of IKM practitioners. The authors propose that a number of organisational factors – which for them are enablers – have the ability to influence IKM project outcomes. It follows that explication of these enablers in an integrated framework could, therefore, be beneficial for practitioners. This chapter itemises 10 candidate enablers identified from a review of the literature and explored in previous research work. The authors discuss the findings of two exploratory surveys, which indicated that all ten enablers were perceived as important to the performance of IKM. However, the amount of management attention required by each enabler appears to be IKM project specific.